FAQ - Frequently Asked Questions

How Do I Order ?

Order Online: It's easy, just point your browser to www.HippieShop.com to order via our web site. Browse or search for desired items. Enter them into your shopping cart by clicking the"add to shopping bag" button. If done shopping,  proceed to checkout by clicking the "Proceed to checkout" button and securely enter you shipping, payment information then select your shipping options. Once you click the"Place your order" button your order is complete and your payment is processed. You will receive an email with your order conformation.

Order by Mail: If you prefer, we accept checks or money orders by mail. Just print the order form (or make your own) and send with payment. You can also print the shopping cart checkout before you submit an order and send that with payment. *Don't forget to add shipping charges. Go to our shipping methods page or you can get an estimate at the pre-checkout page. View Cart with the items it.

Make checks payable to "Hippie Shop" and mail to:

Ordering by Phone: 1-800-544-0355 (M-F) 9AM-5PM EST.

Ordering by Fax: FAX orders to 201-221-7744.  Just print the Order Form and fax it to us with your credit card information. You can also print the shopping cart checkout before you submit an order and send that with payment.*Don't forget to add shipping charges. You can get an estimate at the pre-checkout page. View Cart with the items it.

 
I'm having trouble trying to place your order at checkout, what do I do now? Click here for help.
 
How can I check the status of my order? To inquire about your up to date order status view My Account. Orders are marked "New" until your items are shipped. You will then be able to see a tracking number.
 
How can I track my order after it has been shipped? We email you your tracking information after your order is shipped. You can also check My Account
 
Once my order is placed on the Web site, how long does it take to process it? Most orders are processed within 24hrs, but some can take longer. To save cardboard and packing materials, we sometimes hold backorders until whole order is complete. Orders placed on the weekend (Friday, Saturday or Sunday) are typically shipped out on MondaY. If you need your stuff fast call us.
 
What is your return policy? Every item we sell comes with our 30-day Guarantee against defects. If a product is defective in any way or you would like to return it for any reason. Just send it back to us with your full name, address and daytime phone number or include a copy of your invoice within 30 days of delivery
 
Exchanges, just include a note and let us know if you would like another item in exchange or a refund for the cost of that item. There are no additional ground shipping and handling charges on exchanges (Express Delivery & International subject to S&H charges). Defective merchandise will be replaced immediately upon receipt of the defective product. We will re-ship the item back to you free of charge. 
 
Returns, please send returns to the following address: *Please note that all returns must be received in original condition and that you are responsible for lost packages.
              
           Hippie Shop Returns
           8 Ridge Road
           North Arlington, NJ 07031

If there are any problems with my order, will I be informed? If there are any problems with your order (i.e. an item is out of stock, your credit card information was invalid, etc.), you should receive an email or a phone call  from us. If you feel your order might be lost, call us.

If I have already placed an order on the web, can I change it? You can change or cancel your order by sending an email to Support@hippieshop.com. We will do our best to change your order providing you reach us before your package leaves our warehouse.

Are all your products listed on the Web site? We offer tons of cool products on our Web site, but if you can't find the item you're looking for, please email us at Support@hippieshop.com .

Do you offer a printed catalog? Although we are a primarily an Internet business we do occasionally send out a mailer. Please register as a Hippie Shop User or email us your address to be on our mailing list. 

How can I find out if the product I want to order is in stock? "In-Stock" information on our web site is updated on a regular basis. We strive to provide you with the most accurate product availability information possible, but due to the dynamic nature of our online business we are not responsible if our stock becomes depleted prior to an inventory update. Email Support@hippieshop.com or call us for the most current availability.

How can I tell whether a product has a Money Back Guarantee? All of our products include a 30 Day 100% Satisfaction Money Back Guarantee. 

How can I get more information on products listed on the Web site? We strive to provide you with in-depth information on all the products on our web site. However, if our site does not include all the information you need, please email us at Support@hippieshop.com.

How much will shipping & handling cost? Packages are shipped via US Post Office and UPS. We charge a low flat rate fee based on the shipping method you choose at checkout, see chart below. Please take note, shipping is NON refundable. 

Shipping Rates:  Packages are shipped via US Post Office and UPS. We charge low flat rate fees based on order value and the shipping method you choose at checkout,see shipping.

 

Can I request express delivery? We offer express order processing and delivery choices at checkout. If you choose express your order will be rushed through our system and shipped out as fast as humanly possible. But unfortunately we can not guarantee an exact arrival date. Due to the nature of our business, system failure, product availability your geographical location or other unforeseen complications may slow down or prevent us from shipping your order, but this is very rare. Please allow 24 hrs for order processing before your package is shipped. We can not process or ship on weekends or major holidays so please keep this in mind when selecting your shipping speed. If you need your now and just can't wait contact us by telephone .Be advised shipping is NON refundable.

 

How Long does it take for me to get my order? Usually 3-5 days. See shipping chart.

 

Do you ship to P.O. Box's? Yes, see shipping information.

 

Do you ship world wide(International)? Yes, see International Shipping.

 

What type of payment do you accept? We accept all major credit cards including Discover, Master Card, Visa & American Express. We also accept Pay pal, Checks and Money Orders. Sorry, no wooden nickels.

 

Can I place an order using a personal check? Yes, we accept checks or money orders. You can use our shopping cart to get an order total and shipping quote then pay by mail. See Pay By Mail

 

What are the acceptable payment methods for a C.O.D. order? We do not accept C.O.D. orders.

 

Can I ship items to another address other then by billing address? Yes, but we reserve the right, for security purposes to only ship to the credit card billing address. You may be contacted by a customer service representative.

 

Is your web site secure? Yes, we have provided a secure online shopping experience since 1997. HippieShop.com has the Strongest Security in place to ensure our web site can receive sensitive information via the web (such as credit card numbers and addresses) by encrypting it before transmitting it over the Internet. 

 

Currently, our server uses Secure Socket Layer (SSL), it is a technology that utilizes the RSA encryption process to encrypt the information, send it over the Internet, and decrypt the information at the receiving end so that people can read it.

 

If you have any other questions email us at Support@hippieshop.com.