FAQ - Frequently Asked Questions
How Do I Order ?
Order Online: It's easy, just point your browser to
www.HippieShop.com to order via
our web site. Browse or search for
desired items. Enter them into your shopping cart by clicking the"add to shopping bag" button. If done shopping, proceed to checkout
by clicking the "Proceed to checkout" button and securely enter
you shipping, payment information then select your shipping options. Once you click the"Place your order" button your order is complete and your payment is processed. You will receive an email with your order conformation.
Order by Mail:
If you prefer, we accept checks
or money orders by mail. Just print the order form
(or make your own) and
send with payment. You can also print the shopping cart checkout before you
submit an order and send that with payment. *Don't forget to add shipping charges. Go to our shipping
methods page or you can get an estimate at
the pre-checkout page. View Cart
with the items it.
Make checks payable to "Hippie Shop" and mail to:
Hippie Shop Orders
8 Ridge Road
North Arlington, NJ 07031 USA
- Ordering by Phone: 1-800-544-0355 (M-F) 9AM-5PM EST.
Ordering by Fax: FAX orders to 201-221-7744. Just print the Order
Form and fax it to us with your credit card information. You can also print the shopping cart checkout before you
submit an order and send that with payment.*Don't forget to add shipping charges. You can get an estimate at
the pre-checkout page. View Cart
with the items it.
- How can I check the status of my order?
To inquire about your up to date order status view My
Account. Orders are marked "New" until your items are
shipped. You will then be able to see a tracking number.
- How can I track my order after it has been shipped?
We email you your tracking
information after your order is shipped. You can also check
- Once my order is placed on the Web site, how long
does it take to process it? Most orders are processed within 24hrs, but some can take longer. To save cardboard and packing materials, we sometimes hold backorders until whole order is complete. Orders placed on
the weekend (Friday, Saturday or Sunday) are typically shipped out on MondaY. If you need your stuff fast call us.
- What is your return policy?
Every item we sell comes with our 30-day Guarantee against defects. If a product is
defective in any way or you would like to return it for any reason. Just send it back to us with your full
name, address and daytime phone number or include a copy of your invoice within 30 days of delivery
- Exchanges, just include a note and let us know if you would like another item in
exchange or a refund for the cost of that item. There are no additional ground
shipping and handling charges on exchanges (Express Delivery &
to S&H charges). Defective
merchandise will be replaced immediately upon receipt of the defective product. We will re-ship the item back to you free of charge.
- Returns, please send returns to the following address: *Please note that all returns must be
received in original condition and that you are responsible for lost packages.
Hippie Shop Returns
- 8 Ridge Road
North Arlington, NJ 07031
If there are any problems with my order, will I be
informed? If there are any problems with your order (i.e. an item is out of stock, your credit card
information was invalid, etc.), you should receive an email or a phone call
from us. If you feel your order might be lost, call us.
If I have already placed an order on the web, can I
change it? You can change or cancel your order by sending an email to
Support@hippieshop.com. We will do our best to
change your order providing you reach us before your package leaves our warehouse.
Are all your products listed on the Web site?
We offer tons of cool products on our Web site, but if you can't find the item you're
looking for, please email us at Support@hippieshop.com
offer a printed catalog? Although we are a primarily an
Internet business we do occasionally send out a mailer. Please
register as a Hippie
Shop User or email us
your address to be on our mailing list.
How can I find out if the product I want to order is
in stock? "In-Stock" information on our web site is updated on a regular
basis. We strive to provide
you with the most accurate product availability information possible, but due to the
dynamic nature of our online business we are
not responsible if our stock becomes depleted prior to an inventory update.
or call us for the most current
How can I tell whether a product has a Money Back
Guarantee? All of our products include a 30 Day 100% Satisfaction Money Back Guarantee.
How can I get more information on products listed on
the Web site? We strive to provide you with in-depth information on all the products on our web site.
However, if our site does not include all the information you need, please email us at
How much will shipping & handling
are shipped via US Post Office and UPS. We charge a low flat rate fee
based on the shipping method you choose at checkout, see chart below. Please
take note, shipping is NON refundable.
Rates: Packages are shipped via US Post
Office and UPS. We charge low flat rate fees based on order value and the shipping
method you choose at checkout,see shipping.
- Can I request express delivery?
offer express order processing and delivery choices at checkout. If
you choose express your order will be rushed through our system and
shipped out as fast as humanly possible. But unfortunately we can not
guarantee an exact arrival date. Due to the nature of our
business, system failure, product availability your geographical
location or other unforeseen complications may slow down or prevent us
from shipping your order, but this is very rare. Please allow 24
hrs for order processing before your package is shipped. We can not process
or ship on weekends or major holidays so please keep this in mind when
selecting your shipping speed. If you need your now and just can't wait
contact us by telephone .Be
advised shipping is NON refundable.
- How Long does it take for me to get my order?
Usually 3-5 days. See shipping chart.
- What type of payment do you
accept? We accept all major credit cards
including Discover, Master Card, Visa & American Express. We also accept
Pay pal, Checks and Money Orders. Sorry, no wooden nickels.
- Can I place an order using a personal check?
Yes, we accept checks or money orders. You can use our shopping
cart to get an order total and shipping quote then pay by mail. See Pay By Mail
- What are the acceptable payment methods for a C.O.D.
order? We do not accept C.O.D. orders.
- Can I ship items to another address other then by billing address? Yes, but we reserve the right, for security purposes to only ship to the credit card billing address. You
may be contacted by a customer service representative.
- Is your web site secure?
Yes, we have provided a secure online shopping experience since 1997. HippieShop.com has the Strongest Security in place to ensure our web site can receive sensitive
information via the web (such as credit card numbers and addresses) by encrypting it before transmitting
it over the Internet.
- Currently, our server uses Secure Socket Layer
(SSL), it is a
technology that utilizes the RSA encryption process to encrypt the information, send it
over the Internet, and decrypt the information at the receiving end so that people can